RETURN POLICY AND PROCEDURE:

Due to the nature of our products, all sales are non-refundable. 
Exchanges must be made within 15 days of purchase on returnable items.
Shipping is non-refundable.
Hair is a non-refundable and non-returnable item.

To return a product (that is returnable), please contact us through our  "Contact Us"  Page to be issued an RMA number for your return.

Upon receipt of your return we will email you a credit memo gift certificate number with instructions on how to use it online for your next order.

Please mail your package in an insured, traceable method to the address below:

Hair Laboratories™
Returns Department
1426 NW 104th Drive
Gainesville, Florida 32606

Please inspect all orders once you receive them prior to opening them and/or using them.  If the hair color/texture is not what you want, or you do not like the product you ordered in any way, do not attempt to use it and try to return it.  Contact us immediately.

We are here to assist you in every way that we can.  We pride ourselves on Great Customer Care and assistance and on our high-quality products.  Please DO NOT ATTEMPT to use these products if you do not know how to use them. View our "DEMOS" page here on our website for information on how to use our products. 

All of our bonded hair products are hand-rolled. The bulk hair is weighed and is then bonded into the pre-tipped strands. The bulk of hair that was weighed for each package may yield 80 strands or 100+ strands of tipped hair for each package.

All human hair comes from bulk black and bulk white and is factory dyed.  On a rare occasion there may be a strand of black or white hair found in a pack of hair.  The hair can easily be pulled out and will not affect the remainder of the pack. This is very normal when dealing with human hairs, if you have a problem with this please do not order our human hair.