Cancellation Policy:
Due to the rapid proceesing time from order to shipping, orders cannot be canceled or modified.
We reserve the right to cancel any order.
Shipping Policy:
Shipping Hours of Operation:
Monday-Friday
9AM - 4PM EST
(except for holidays)
Orders must be received by 4 PM EST to process and ship same day
Orders are NOT processed or shipped on Saturday and Sunday
Any package indicating a status of "delivered" by the USPS is considered received on the buyer's side and is solely the buyer's responsibility so please confirm that your shipping address is accurate and your Suite or Apartment number is included.
Please have a secure place to receive your order, it is your responsibility to provide a safe delivery address.
If the package needs to be shipped with signature please choose Federal Express and ask for signature delivery.
USPS Priority Mail 2-3 Days
FedEx Standard Overnight® overnight by 3 PM
FedEx Standard Overnight® overnight by 3 PM FedEx Express Saver 2-3 days by 10:30 AM USPS Express Mail International (EMS) 4-6 Days for Outside the US
If you need Saturday Delivery when ordering after 4PM on Thursday, please use The Federal Express Saturday Delivery Shipping option during checkout.
Return Policy and Protocol:
• Due to the nature of our products, all sales are non-refundable.
• Exchanges must be made within 15 days of purchase on returnable items.
• Shipping is non-refundable.
• Hair is a non-refundable and non-returnable item.
Please mail your package via USPS Priority Mail (Federal Express does not deliver to PO Boxes) in an insured, traceable method to the address below:
Hair Laboratories™
P.O. Box 358436
Gainesville, Florida 32635-8436
Please make sure that your return is accompanied with a return letter regarding any correspondences and reason for return.
Upon receipt of your return we will immediately email you a credit memo gift certificate number with instructions on how to use it online for your next order.
• Returnable items must be returned unopened in their original packaging.
• You will be issued a credit memo gift certificate number redeemable on-line.
• DO NOT send any product back that is not a returnable item; it will be refused and shipped back to you at your expense.
• If there are any questions regarding a return, please contact us prior to shipping it back.
Privacy Policy:
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties, or reused without your permission. Any information you share with us will be held securely with care.
Security feature: to protect the customer from fraud, your IP address is logged and saved.
Disclaimer statement: While every effort has been made to ensure the accuracy of the information supplied herein, as well as any documents and/or email correspondences, Hair Laboratories™ cannot be held responsible for any errors or omissions.
Copyright statement: Hair Laboratories™ grants permission for the browsing of this material as part of the World Wide Web for personal reference only. The express permission of Hair Laboratories™ must be obtained for any other use of this or any of its material(s)